hi Terms and Conditions

1 General Information and Acceptance

These terms and conditions form a legal agreement between the hi platform and all its users. By creating an account on hi or using the platform, you are considered to have automatically and fully accepted these terms.

These terms apply to all products, services, games, bonus offers, and promotional activities on hi. If a specific game or promotion has its own separate terms, those terms will apply alongside these general terms. In the event of any conflict between them, the specific terms will take precedence.

2 Account Registration and Personal Information

2.1 Registration Requirements

To open an account on hi, you must provide accurate and complete information. The name, mobile number, and other details provided at registration must be real and your own.

• Each person may open only one account.
• Opening multiple accounts using the same mobile number or payment account is strictly prohibited.
• hi reserves the right to cancel any account registered with false or incomplete information.
• It is the member's responsibility to notify hi immediately of any changes to their account details.

2.2 Account Security

It is your responsibility to keep your username and password completely confidential. Sharing your login details with anyone else is not allowed. If you notice any unusual activity on your account, notify the hi support team immediately. hi is not responsible for any actions taken by a third party using your account.

2.3 Account Verification

hi may request additional information for identity verification at any time. Withdrawals may be temporarily placed on hold until the verification process is complete. Account verification is required to receive the hi birthday gift bonus.

3 Age Limit and Eligibility Requirements

All casino games and betting activities on hi are exclusively for individuals aged 21 and above. If anyone under the age of 21 opens or uses an account, it will be permanently closed and any deposited funds will not be returned.

In addition, residents of regions where online gaming or betting is illegal are not eligible to use hi. It is entirely the user's responsibility to comply with the laws applicable in their area.

We encourage all members to read our Responsible Gaming Guidelines to be aware of the potential harms of gambling.

4 Deposit and Withdrawal Policy

4.1 Deposits

The following mobile banking methods can be used to make deposits on hi: bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳100. No additional charges are applied to deposits.

When making a deposit, funds must be sent only from a mobile banking account registered in your own name. Funds sent from a third party's account will not be accepted and will be returned.

4.2 Withdrawals

The same methods apply for withdrawals — bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳800. Approved withdrawals are generally completed within 10 to 45 minutes.

• Withdrawals must be made using the same method that was used for the deposit.
• Large withdrawal requests may be delayed until account verification is complete.
• To withdraw bonus funds, the required wagering must be completed.
• hi reserves the right to review withdrawals if unusual patterns are identified.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

hi's welcome bonus is a 100% bonus on the first deposit, up to ৳8,000. A minimum deposit of ৳100 is required to receive this bonus. The wagering requirement for the bonus is 25 times the bonus amount. For example: depositing ৳1,000 will add a ৳1,000 bonus, making the balance ৳2,000; to withdraw the bonus, ৳1,000 × 25 = ৳25,000 must be wagered.

5.2 Other Promotions

Separate wagering conditions also apply to hi's other regular promotions. The details of each offer are as follows:

• hi Weekly Deposit Reward: 50% of deposit, up to ৳5,000; wagering 20x.
• hi Friday Special Offer: 30% of deposit, up to ৳3,000; wagering 15x.
• hi Slots Bonus: 40% of deposit, up to ৳4,000; wagering 25x; for slot games only.
• hi Birthday Gift: up to ৳1,500; wagering 10x; once a year for verified accounts.
• Refer a Friend to hi: up to ৳2,000; wagering 12x; when the referred friend makes their first deposit.

5.3 General Bonus Terms

• Bonus funds cannot be treated as direct cash.
• Multiple bonuses cannot be active at the same time unless specifically stated in the relevant offer.
• If wagering is not completed within the specified time after claiming a bonus, the bonus and any winnings from it will be forfeited.
• hi reserves the right to change the terms of any promotion or cancel it.

6 Games and Betting Policy

6.1 Game Results

All game results on hi are determined by a Random Number Generator (RNG) or live dealer technology. hi does not influence the outcome of any game in its own favour. If a game result appears incorrect due to a technical error, hi reserves the right to review and correct that result.

6.2 Betting Limits

Each game has a set minimum and maximum betting limit, which is clearly stated in the game's instructions. Any attempt to exceed the betting limit will result in the bet being automatically rejected.

6.3 Disconnection

If the internet connection is lost during a game, any active bet will generally be settled according to the game's rules. hi is not liable for any losses caused by internet or power-related issues.

6.4 Sports Betting

In sports betting, odds are subject to change and the odds at the time the bet is confirmed are considered final. If a match is cancelled or abandoned, bets will be settled according to hi's pre-established policy. In the case of multi-bets, if one selection is cancelled, the remaining selections may be recalculated as a new bet.

7 User Code of Conduct

All members of hi must use the platform honestly and transparently. The following activities are strictly prohibited:

• Creating artificial or unusual betting patterns to exploit bonus benefits.
• Using software, bots, or automation tools to play games.
• Exploiting any vulnerability in the platform's systems or code.
• Misconduct or harassment towards other members.
• Using the platform for money laundering or any illegal purpose.
• Operating multiple accounts.

If these prohibitions are violated, hi may suspend or close the account and confiscate any winnings.

8 Account Suspension and Closure Policy

8.1 By hi

hi reserves the right to temporarily or permanently close any account in the following circumstances:

• If evidence of a breach of terms and conditions is found.
• If fraud or fraudulent activity is suspected.
• If account verification information is not provided in time.
• If there is a court order or government directive.

8.2 By the Member

You may close your account at any time by contacting the hi support team. Any pending bets or withdrawals at the time of the account closure request will be settled first. As part of responsible gaming, you may also request a temporary or permanent self-exclusion from the platform.

9 Privacy and Data Protection

hi takes the protection of your personal information very seriously. Full details of how your information is collected, used, and stored can be found in our Privacy Policy.

In brief, hi does not sell your information to third parties. Information is used only for service operations, identity verification, and compliance with legal obligations. Our systems use SSL encryption to keep data transfers secure.

10 Limitation of Liability

The hi platform is provided on an "as is" basis. hi is not liable in the following cases:

• Losses in a game due to internet connection or power interruption.
• Issues related to the user's own device or network.
• Errors in the systems of third-party game providers.
• If the user themselves leaks information or shares their password.
• Personal expectations regarding game results not being met.

hi makes every effort to resolve any technical issues, however it is not possible to guarantee uninterrupted service. Service may be temporarily unavailable during maintenance or upgrades.

11 Right to Amend Terms

hi reserves the right to partially or fully amend these terms and conditions at any time. Members will be notified in advance through the platform of any significant changes.

Continuing to use the platform after any changes will be taken to mean that you have accepted the updated terms. It is therefore recommended that you visit this page regularly.

12 Contact and Support

If you have any questions or complaints about these terms, please contact the hi support team. Our team provides support in both Bengali and English, seven days a week, twenty-four hours a day.

• Live Chat: Click the live chat button on any page of the platform.
• Email: [email protected]

For answers to general questions, you may visit our FAQ section, where answers to most common queries can be found. To learn more about hi, visit our About Us page.