Answers to all your questions at hi

A National ID (NID) is the most accepted document for identity verification at hi. If you do not have an NID, you can submit a passport or birth registration certificate. Photos of documents must be clear and complete — blurry or cropped images are not accepted. Upload the front and back of each document as separate images.

hi may request verification when you make your first withdrawal or try to withdraw above a certain amount. It may also apply when claiming a large bonus. Once verification is complete, future withdrawal requests are processed faster, so uploading your documents early is a good idea. You can read more about account limits on the responsible gaming policy page.

If your verification is rejected, contact hi's support team via live chat or email. Rejection is usually due to poor document quality or a name mismatch — submit new documents accordingly. It is best to photograph documents in natural light and avoid using flash to prevent glare.

Yes. All documents submitted to hi are stored securely using SSL encryption. Your personal information is not shared with third parties. You can find full details about data storage and use on the site's privacy policy page.

Yes, this is important. When withdrawing at hi, the name on your hi account must exactly match the name on the bKash, Nagad, Rocket, or Upay wallet you are withdrawing to. A name mismatch can hold up your withdrawal and make verification mandatory.

Yes. All data transmitted through hi's site and app is encrypted using SSL. This means your login details, payment data, and personal information cannot be seen by third parties. When logging in, check that the browser address bar shows HTTPS and a lock icon to confirm you are on the real hi site.

Never give anyone your OTP, bKash PIN, Nagad PIN, or hi password — no hi staff member or agent will ever ask for this information. If someone uses hi's name to ask for these details, it is a scam. Report the incident to hi's support team immediately and block that number or account.

Fake sites often look like hi but have a different domain. Always type hi-vip.cam directly into your browser or use a bookmarked link. Do not log in by clicking on unfamiliar links. Make a habit of checking for HTTPS and the correct domain name — this is an easy way to protect yourself from phishing.

Contact hi's 24/7 live chat immediately and request a temporary account lock. Then change your password, and if you use the same password elsewhere, change those too. The terms and conditions page has full details about hi's responsibilities and what you should do regarding account security.

hi has two support channels: live chat available 24 hours a day, 7 days a week, and email support. Live chat is the fastest — straightforward questions get an instant response. For complex matters such as verification issues or payment disputes, it is better to send an email with screenshots and full details.

Yes, hi's support team serves customers in both Bengali and English. It is much easier for Bangladeshi players to describe a problem in Bengali, so feel free to write in Bengali directly in the live chat.

hi does not offer phone support — help is provided entirely through live chat and email. If someone contacts you by phone claiming to be from hi, it may be a scam attempt. To stay safe, only use the live chat or email on hi's official site.

Before contacting support, have the following at hand: the email address or mobile number linked to your hi account, the date and time of the issue, the relevant transaction ID or screenshot, and a brief description of the problem. Providing this information upfront leads to a much faster resolution.

Yes. hi's live chat is open seven days a week, twenty-four hours a day — at 3 a.m., on Eid, whenever. If you run into any betting or payment issue on a BPL or T20 World Cup match night, you can get help right away.

Yes, hi is available for both Android (APK) and iOS. Visit the hi App page for full details. Always get the app through official channels — downloading from unknown sources is not safe.

If the connection drops, most slot games automatically save the round once it is complete. When you reconnect and log back in, you can return to where the game left off. For live casino or live cricket betting, try to restore your connection quickly as live rounds do not wait.

Yes. Even without installing the app, you can add hi's site as a shortcut on your home screen from your browser. Open the site in Chrome, tap the menu, and select "Add to Home screen". After that, you can open hi directly by tapping the icon, just like an app.

First, clear your browser cache: in Chrome, go to Settings → Privacy → Clear browsing data and delete the cache and cookies. Then reload the page. If the problem persists, try a different network (mobile data vs. Wi-Fi). If you are using the hi APK, check whether the app needs an update.

Absolutely. hi's site works fully in a mobile browser — slots, live casino, cricket betting, deposits, and withdrawals can all be done from your phone's browser. Using the latest version of Chrome or Firefox gives you the best experience.

The minimum withdrawal amount at hi is ৳800. Withdrawal requests below this amount cannot be made. The minimum deposit amount is ৳100 — this applies across all payment methods: bKash, Nagad, Rocket, and Upay.

A successful withdrawal request at hi typically takes between 10 and 45 minutes to process. Your money will arrive in your bKash, Nagad, Rocket, or Upay account within that time. If your verification is already complete, it may be even faster.

Pending status is usually resolved within 45 minutes. If more time has passed and it is still showing as pending, contact hi's live chat and share the transaction details. If verification is still outstanding, the withdrawal may remain on hold until it is completed.

No. At hi, withdrawals can only be made to a mobile wallet registered in your own name. Whether you withdraw via bKash, Nagad, Rocket, or Upay, that wallet must be in the same name as your hi account. Withdrawal requests to another person's wallet are cancelled.

hi's withdrawal process runs seven days a week, twenty-four hours a day — there is no extra delay for nights or Fridays. The standard processing time of 10 to 45 minutes applies at night as well. Your bKash or Nagad account uses its own system to receive funds, which normally works instantly.