Responsible Gaming Guidelines at hi
Betting is a form of entertainment, but it always needs to be kept under control. At hi, we want every member to play with awareness, within a set budget, and purely for enjoyment.
Your safety is our responsibility
Betting is entertainment, not a source of income
Every member who registers at hi must be at least 21 years old. This platform is strictly off-limits for minors, and hi never grants membership to anyone under age. If you have children or teenagers at home, keep your account and devices out of their reach.
The biggest misconception about betting is treating it as a reliable source of income. In both casino games and sports betting, the house always holds an advantage in the long run. So only bet what you can afford to lose. Reading hi's terms and conditions will give you a clearer understanding of the rules and limitations of play.
Set a monthly budget for yourself and commit to not exceeding it. Do not place extra bets out of excitement when winning, and do not try to bet more to recover losses after a losing streak — both habits lead to problems.
In line with your privacy policy, hi keeps your account information secure and monitors your betting patterns to take precautionary steps when needed. Responsible gaming is not your concern alone — hi shares that responsibility with you.
Set limits for yourself
You can activate any of the following options through hi's support team. Contact live chat, available 24 hours a day.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, lowering it takes effect immediately, but increasing it requires waiting a specified period.
Session Time Limits
Decide in advance how long you will play in one sitting. When the set time is up, your account will automatically pause. Regular breaks help keep your focus and judgment sharp.
Temporary Break
If you want to close your account for a set number of days or weeks, let support know. During this period, logging in, depositing, or placing bets will not be possible.
Self-Exclusion
If you want to stay away from betting for a longer period, activate self-exclusion. Once activated, it cannot be cancelled before the specified period ends. hi respects this decision.
Betting History Review
View a detailed history of your deposits, bets, and wins and losses. Understanding your own spending patterns makes it easier to make informed decisions.
Talk to Support
Contact hi's 24/7 live chat or email with any concern — assistance is available in both Bengali and English. Your conversations are kept confidential.
Warning signs of a problem
If one or more of the following apply to you, consider seeking help. These signs are not signs of weakness — recognizing them is what makes solutions possible.
Core principles of safe gaming
Betting is always for entertainment — not as an alternative to income.
Only bet what you can afford to lose.
It is better not to bet while drinking or under emotional stress.
Set a time and money limit before each gaming session.
Learn to stop and enjoy the moment when you win.
Never bet with borrowed money.
Spending time with family and friends matters more than betting.
If something feels wrong, do not wait — seek help today.
Where to find help
You do not have to face a problem alone. You can reach out to both hi's support and the people close to you.
hi Live Chat Support
Support in Bengali is available 24 hours a day, 7 days a week. Contact live chat for self-exclusion, setting limits, or any crisis — every conversation is confidential.
Email Support
If you do not want to talk right away, write to hi's support email. Replies are provided in both Bengali and English. You will find the support email address in the account section after logging in.
Family and Loved Ones
Talk to a trusted family member or friend. Often, the support of someone close is the most effective help there is. Do not keep your feelings to yourself — open up and speak honestly.
Professional Counselling
Speak with a mental health professional or counselor. A number of government and private organizations in Bangladesh offer professional support for addiction-related issues.
Support Groups
Sharing experiences with others facing the same problem can be helpful. Support groups focused on recovery from addiction regularly help their members.
Awareness Resources
hi's FAQ section has detailed questions and answers on responsible gaming, self-exclusion, and account management to help you make informed decisions.
hi's responsibility and commitment
hi believes that creating a healthy and safe gaming environment is a core part of the platform's responsibility. To that end, we do not allow anyone under 21 to open an account and we strictly follow a thorough age verification process.
If an unusual change appears in a member's betting behavior, hi's team proactively reaches out. When a member requests self-exclusion, it is activated promptly, and no bonus or promotional messages are sent during that period.
You can learn more about everything related to hi on the about us page. We believe that transparency and the trust of our members are our greatest strength.
Remember — betting is just entertainment. When it starts to feel like a burden, that is the time to seek help. hi is always here for you.