hi's Privacy Policy
Whether you create an account on hi or use any of our services, we are fully transparent about how your personal information is collected, stored, and used. Reading this policy will tell you how we manage your information.
Introduction and Applicability
This privacy policy ("Policy") is prepared and published by the hi platform ("hi", "we", "our"). This Policy applies to users ("you", "your") of hi's website, mobile application, and all related services ("Platform").
By registering on hi or using our services, you consent to the collection and use of information as described in this Policy. If you disagree with any part of this Policy, you are requested to refrain from using our Platform.
This Policy must be read alongside hi's Terms and Conditions, as both documents together form the complete legal framework for use of our Platform.
Important: If any changes are made to this Policy, we will publish a notice on the Platform and notify registered users by email. Continued use of the Platform after any changes will be taken as your consent to the updated Policy.
What Information We Collect
hi collects various types of information needed to improve our services and keep your account secure. A detailed description of the information collected is given below.
2.1 Registration and Account Information
When creating an account, we collect the following information from you:
- Full name and date of birth (for age verification — our Platform is for persons aged 21+ only)
- Mobile number (Bangladeshi number)
- Email address
- Username and password
- National ID or passport number (where identity verification is required)
2.2 Financial Transaction Information
During deposits and withdrawals, we log the following information:
| Type of Information | Purpose of Collection |
|---|---|
| Mobile banking number (bKash, Nagad, Rocket, Upay) | Completing and verifying transactions |
| Transaction amount and time | Maintaining financial records |
| Transaction ID | Dispute resolution and security verification |
| Deposit and withdrawal history | Account management and fraud prevention |
2.3 Technical and Device Information
When you use the hi platform, the following information is collected automatically:
- IP address and device type
- Browser version and operating system
- Login time and logout time on the Platform
- Cookies and session data
- Referral information (which page you came from)
2.4 Gaming Activity Information
We store your gaming history, bet amounts, win/loss records, and bonus usage information. This information is used to ensure the security and fairness of the Platform.
Purpose of Information Use
hi uses collected information only for specific purposes. The purposes are detailed below:
Account Management
Information is used to create, verify, maintain, and secure your account.
Transaction Processing
Information is required to complete deposits and withdrawals and to maintain financial records.
Security and Fraud Prevention
Data is analysed to detect suspicious activity and keep accounts secure.
Customer Support
Information helps resolve your issues quickly via 24/7 live chat and email support.
Service Improvement
Aggregate information is analysed to improve Platform functionality and add new features.
Promotions and Offers
Your preferences are considered when sending relevant bonus and promotional information.
3.1 Marketing Communications
If you do not want us to contact you for promotional purposes, you can withdraw this consent from your account settings or by informing our support team. However, essential account-related communications (transaction confirmations, security alerts) will always be sent.
Cookies and Tracking Technology
hi uses cookies and similar technologies, which are stored as small data files in your browser or device. These improve the functionality of our Platform and your experience.
4.1 Types of Cookies We Use
- Essential Cookies: Essential for maintaining login sessions and ensuring security.
- Functional Cookies: Used to remember your preferences (language, theme).
- Analytical Cookies: Collect aggregate statistics to understand which pages are used most.
- Advertising Cookies: Help show relevant offers based on your interests.
4.2 Cookie Control
You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some Platform functionality and you may not remain logged in.
Please note: Third-party payment services (such as bKash, Nagad, Rocket, Upay) follow their own cookie policies. When using those services, their privacy policies will also apply.
Sharing Information with Third Parties
hi never sells your personal information or transfers it to advertisers. However, in certain circumstances information may be shared with third parties.
5.1 Service Provider Partners
hi shares necessary information with the following categories of service providers:
- Payment processing services (mobile banking operators)
- Game software providers (for verifying game results)
- IT infrastructure and cloud service providers
- Fraud prevention and security services
These partners may use information only for the designated task, and we have data protection agreements in place with them.
5.2 Legal Obligations
We are required to provide relevant information upon a lawful request from law enforcement agencies or by court order. In such circumstances, we will provide only the information legally required.
5.3 Corporate Changes
If hi undergoes any business merger, acquisition, or restructuring, your information may be transferred to the new entity — subject to the terms of this Policy.
Data Security Measures
hi uses industry-standard technology and practices to protect your personal information. Our security framework continuously protects your data.
6.1 Technical Safeguards
- SSL/TLS Encryption: All data exchanged between the Platform and servers is encrypted.
- Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
- Firewall and DDoS Protection: Our servers are protected by advanced firewalls and attack prevention systems.
- OTP Verification: One-time password verification is required for sensitive actions.
6.2 Operational Safeguards
- Only authorised staff can access personal data.
- Staff are bound by strict confidentiality agreements.
- All data access activity is logged and regularly audited.
Your Role: You also have a responsibility in keeping your account secure. Use a strong password, do not share your login details with others, and be cautious when accessing your account on public Wi-Fi.
Data Retention Period
hi does not retain your information beyond what is necessary. However, certain information must be kept for a specified period for legal and business reasons.
| Data Category | Retention Period |
|---|---|
| Account registration information | Minimum 5 years after account closure |
| Financial transaction records | 7 years from the date of transaction |
| Communication history (support) | 3 years after last communication |
| Gaming activity logs | 2 years after logout |
| Cookies and session data | Until session ends or maximum 1 year |
Even if you request account deletion, information subject to legal retention obligations cannot be deleted until that period has expired.
Your Information Rights
hi believes you should have full control over your own information. Your rights are detailed below.
8.1 Right to Access Your Information
You have the right to see what information we hold about you. You can access this information through your account settings or by contacting the support team.
8.2 Right to Rectification
If any of your information is incorrect or out of date, you can request that it be corrected. Most information can be updated directly from your account settings.
8.3 Right to Erasure
You can request that your account and associated information be deleted. However, information that must be retained for legal reasons (such as records of financial transactions) will continue to be kept.
8.4 Right to Portability
We can provide the information we hold about you in a structured, commonly used format. Please contact the support team to request this service.
8.5 Right to Object
You can object to marketing communications at any time and we will stop that process. However, necessary service-related communications will continue.
To exercise your data rights or if you have any questions, please read our FAQ or contact the support team directly.
Age Limit & Protection of Minors
All hi services are strictly for individuals aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21.
Date of birth is collected at registration for age verification purposes. If we become aware that a person has created an account while under the age of 21, that account will be closed immediately and the collected information will be deleted.
More detailed information on age verification and protection of minors can be found in our Responsible Gaming Guidelines.
Policy Changes & Updates
hi may update this privacy policy as needed. When changes are made:
- A clear notice will be published on the platform.
- Registered users will be informed by email.
- The "Last Updated" date at the top of the page will change.
For significant changes, you will be given reasonable time before the new policy takes effect. Continued use of the platform after the changes will be taken as your acceptance of the new policy.
Contact Us
If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please get in touch with us. hi's support team is available 24 hours a day, 7 days a week in both Bengali and English.
Data Protection Team
Start a chat directly from any page on the platform — active 24/7
[email protected]
Instant on live chat; email is typically answered within the same day
To learn more about hi, visit our About Us page, where you will find details about the platform's goals and values.